Privacy Policy | Counselling

I adhere to the BACP code of ethics and I fully comply with the GDPR requirements.

I act as the controller of your personal information and will securely process and store all data you share with me.

I only collect the data I need to work with.
Details recorded in the Contact Details form will only be used for scheduling appointments.
I will not share your details with a third party and you have a right to request your details at any time.
The terms and conditions of our counselling relationship will be discussed during our initial phone consultation. An agreement including your personal details will be signed at the beginning of our first session together.

All paper-based information is kept in a lockable filing cabinet
Electronic information is securely held in password protected devices that are only used by me.

You have a right to access, request to correct and delete the data I hold.
Your request can be made over the phone, in an email, or face to face and requires no explanation on your behalf.

As per UK law, I have a duty to disclose information I collect in specific circumstances, this includes:
With your consent, in case of emergency where I will need to contact your GP or next of kin
With or without your consent, in the interests of preventing serious harm to yourself or others
Without your consent, in accordance with the statutory obligation to disclose (terrorism, drug trafficking and money laundering)

If you have any queries or comments, please send me an e-mail to NicolaArmstrong@protonmail.com